Refund Policy
A Legal Disclaimer
This Refund Policy explains the conditions related to refunds, cancellations, and returns for products purchased through the website and treatments booked with Skin Care & Beauty Clinic Marbella.
By purchasing products or booking services through our website, you agree to the terms outlined below.
Skincare Product Purchases
Due to hygiene and safety reasons, all skincare product purchases are final.
Skin Care & Beauty Clinic Marbella does not offer refunds or exchanges for skincare products purchased through the online store unless the item is defective or damaged upon delivery.
Customers are encouraged to carefully review product descriptions before making a purchase.
Damaged or Defective Products
If a product arrives damaged or defective, customers must contact the clinic within 48 hours of receiving the order.
To request assistance, please send an email to:
The message should include:
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Order number
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Description of the issue
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Clear photos showing the damage or defect
After review, the clinic may offer a replacement product or another appropriate solution.
Treatment Bookings and Cancellation Policy
Appointments for treatments may be booked through the website or directly with the clinic.
Clients may cancel or reschedule their appointment without penalty up to 48 hours before the scheduled treatment time.
If a cancellation occurs less than 48 hours before the appointment, 50 percent of the treatment price will not be refunded.
This policy also applies to missed appointments.
Treatment Duration
The duration of treatments listed on the website or during booking is provided as an approximate estimate.
Treatment durations may vary slightly depending on the individual client, skin condition, and treatment requirements. Each skin is unique, and additional time may occasionally be required to ensure the best possible results and professional care.
Late Arrivals
Clients who arrive late for their appointment may have their treatment time shortened in order to accommodate other scheduled clients.
In some cases, the appointment may need to be rescheduled, and the cancellation policy may apply.
Refund Processing
When refunds are applicable, they will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider.
Contact
If you have any questions regarding this Refund Policy, please contact:
Skin Care & Beauty Clinic Marbella
Centro de Negocios Puerto de Banús
N-340, Km. 175, Nueva Andalucía
29660 Marbella, Spain
Email: appointment@beautyclinic.es